Standard Billing & Cancellation Terms

 

Scope of Services

Parking Boss provides retail goods and services only (physical materials and hosted software), no physical on-site service is performed.

 

Vendor Agreements

We generally enroll in standard vendor registration systems (e.g. Compliance Depot), with the exception of those (or the provisions of those) that specifically apply to on-site services. As we do not provide on-site services, we do not issue customer-specific insurance certificates.

 

Fees & Billing

Parking Boss setup fees and material purchases are billed at time of order. Parking Boss subscription services are billed in advance on a monthly, quarterly, half-annual, or annual basis. Your billing cycle renews automatically until cancelled and the billing cycle length may be changed at any time.

We bill via emailed invoice unless automatic credit card billing is established and accept check, ETF, and credit card payments. If use of a an invoice management system that does not accept emailed invoices  (e.g. SAP Ariba, OpsTechnology, etc.) is required, there is a $10 per-invoice administrative fee for monthly invoicing (waived for quarterly or longer invoicing).

Unless otherwise stated, invoiced charges are due net 30 days from the invoice date.

 

Taxes

Our fees do not include any purchase-specific taxes, such as sales or use taxes. If we’re required by law to collect or pay these taxes, we will add them to your service billing unless you provide us with a valid tax exemption certificate issued by the appropriate taxing authority.

 

Past Due Charges

If any invoiced amount is not received by the due date, those charges may accrue late interested at the rate of 1.5% of the outstanding balance per month. Access to accounts with outstanding balances more than 30 days past due may be deactivated at our discretion; accounts with outstanding balances more than 90 days past due may closed and all account data permanently deleted.

 

Cancellation Policy for Multifamily

Unless otherwise stated, all accounts require a 12-month commitment with a 30 day, no-penalty cancellation policy. If cancellation is requested, your account will remain open for the remainder of the current billing cycle, at the end of which it will be closed and all account data permanently deleted.

Cancellation Policy for Condos & HOAs

Unless otherwise stated, all accounts require a 12-month commitment with a no-penalty cancellation policy within the a first 60 days after setup. After the first 12 months, you may request cancellation of your Parking Boss services at any time prior to the start of next billing cycle without penalty. If cancellation is requested, your account will remain open for the remainder of the current billing cycle, at the end of which it will be closed and all account data permanently deleted.

Cancellation Policy for Commercial Accounts

Unless otherwise stated, all accounts require a 12-month commitment. After the first 12 months, you may request cancellation of your Parking Boss services at any time prior to the start of next billing cycle without penalty. If cancellation is requested, your account will remain open for the remainder of the current billing cycle, at the end of which it will be closed and all account data permanently deleted.

Annual/Multi-year Payments

Reimbursements for annual or multi-year payments are not given if the account is cancelled early.