As a customer success manager here at Amenity Boss, Kelsey works closely with our customers, keeping them in the loop on product changes and updates and assisting with their accounts. Along with the rest of the customer success team, Kelsey answers any questions that come in, and she works hard to make sure Amenity Boss users are happy.
Before Amenity Boss, Kelsey was an International Business & Management student at the University of Hawaii. She spent her school breaks working as a special projects assistant for HNN Communities in Seattle. This role included assisting with a wide variety of audits and updates for various systems. She had the opportunity to set up Amenity Boss for HNN as one of her final roles there. Kelsey set up and customized all the amenity settings and rules to prepare communities for the rollout process. She developed an in-depth knowledge of Amenity Boss and an understanding of the customer experience.
Best thing about my job:
I really like the team I get to work with. Everyone is supportive and helpful. It’s really nice to interact with customers, even if it’s online. I find it really rewarding to help them out and receive their appreciation.
These are a few of my favorite things:
Best movie/show ever: Movie: Wayne’s World /// TV Show: New Girl
My favorite food: Any type of Korean food or boba
I love to visit: I would love to move back to London and get to explore more of the cities and rural areas that I haven’t yet been to. Alternatively, I would also love to visit Seoul or Tokyo for the food!
I root for: The Seattle Seahawks and the Rainbow Warriors. Go Bows!
Best concert attended: A tough tie between Harry Styles at Key Arena and The Dead & Company with John Mayer at The Gorge. Went to both within two weeks of each other!
Favorite TV show as kid: Avatar the Last Airbender
I’d like to meet (living or dead): Amy Winehouse, Beyoncé , Harry Styles, Robin Williams, Paul McCartney, Michelle Obama, etc...
Four-legged friend: Bella (Chestnut Lab)
When not working, I enjoy: Spending time on the lake or Puget Sound, preferably on a boat or in the water.
Favorite giphy: Lilo and Stitch dancing